FAQ

Frequently Asked Questions (FAQs)

At Miviorganics, we are committed to providing a smooth, satisfying shopping experience. Below are answers to our most common customer questions.

1. What payment methods are accepted?

We accept a variety of secure and convenient payment options:
• Credit & Debit Cards: Visa, MasterCard, American Express
• Apple Pay and Google Pay
• Shop Pay

All transactions are processed in your local currency. For example, customers in the UK will pay in GBP, Australia in AUD, New Zealand in NZD, Canada in CAD, and the United States in USD.

2. What is Miviorganics’ return policy?

We offer a 90-day return policy from the date of delivery. To be eligible, items must be unused, in original condition, and returned with all original packaging.

To start a return, email info@miviorganics.com with your order number and reason for return.

Please see our Return and Refund Policy for full details.

3. How long will it take to receive my order?

• Order cutoff time: 4:00 PM (GMT)
• Processing time: 1–2 business days (Monday to Friday)
• Transit time:
– United Kingdom: 5–9 business days
– Australia & New Zealand: 5–10 business days
– Canada & United States: 5–9 business days
• Estimated total delivery time: 6–12 business days, depending on destination and courier service availability.

4. Can I exchange an item?

We do not offer direct exchanges. To get a different product, return the original item for a refund and place a new order.

If your item is damaged or incorrect, contact info@miviorganics.com and we’ll make it right.

5. How can I track my order?

Once your order ships, you will receive a tracking link by email. You can also track your order on our website via the Track Your Order page.

6. What should I do if my package is lost or delayed?

Please contact our support team at info@miviorganics.com and we will assist in resolving the issue promptly.

7. How do I contact customer support?

Email: info@miviorganics.com
Phone: +44 2038 078836
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to reply within 24 hours on business days.

8. Is shipping free?

We offer free standard shipping on orders over £39 GBP. Equivalent thresholds for other regions are:
• $65 AUD (Australia)
• $69 NZD (New Zealand)
• $65 CAD (Canada)
• $49 USD (United States)

Orders below these amounts will have a small flat-rate shipping fee.

9. What if I receive a damaged or incorrect item?

Contact us immediately at info@miviorganics.com with your order number and photos if possible.
We will arrange a replacement or refund promptly.

10. Where is Miviorganics located?

60 Nelson St, London E1 2DE, United Kingdom
We ship to customers across the UK, Australia, New Zealand, Canada, and the United States.

11. How do I provide feedback or suggestions?

We love hearing from our customers! Send your ideas, feedback, or product suggestions to info@miviorganics.com.

12. Product-Specific Questions

Q: What makes Miviorganics Shampoo and Conditioner special?
Our organic hair growth shampoo and conditioner are formulated to boost hair volume and shine while supporting overall hair health.

Key benefits:
• Rice Tein Protein boosts hair volume and shine in just 5 washes*
• Strengthens and nourishes hair from root to tip
• Lightweight formula restores softness, vitality, and natural density
• Free from parabens, phthalates, silicones, sulfates, and artificial fragrance

*Based on TRI-K Rice Tein NPNF study after 5 washes